Delivery & Returns

Returns Policy

 

We are happy to exchange, refund* or issue a credit note for any goods returned in the same condition** as they were sold within 30 days of the date of purchase. For our record purposes, kindly produce your receipt as proof of purchase for in-store purchases.

*refund will be made via the same payment method used to make the purchase.

**same condition denotes all packaging remains intact, items unused.

All returns must be sent to:

The Kitchen Whisk,

28 Wicklow Street,

Dublin 2,

D02 A268,

Ireland

 

Deliveries

 

Click & Collect

We have now resumed our Click & Collect service. Once you place a Click & Collect order, you will receive an automated order confirmation email, and an email stating that your order is ready for collection. Kindly allow up to 3 working days before receiving your collection email. If your order is place on a Friday, you may only collect your order on the following Monday. Please ensure to wear protective face masks at all times. Thank you for your patience and understanding.

Updated 23 Feb 2021

 

Click & Collect is a complimentary service offered by The Kitchen Whisk. We understand the busy lifestyles of our customers and this service allows you to shop online and collect your purchases at a time of your convenience, at no additional charge. Covid-19: For ease of convenience, same-day collection is now available during this time until further notice.

Due to recent Covid-19 restrictions, for the health and safety of our staff and customers, and space contraints at our modest shop, we kindly advise all our customers to collect your purchases within one week of purchase, at our store during opening hours. If you are unable to collect within the week, kindly notify us by phone or email as soon as possible to arrange a suitable collection time.

Phone: 01 6753722

Email: info@thekitchenwhisk.ie

 

E-Gift Vouchers

All Gift Vouchers purchased through The Kitchen Whisk online store are now delivered via e-mail to the recipient's e-mail address. E-Gift Vouchers can be used online or at our store at 28 Wicklow Street. E-Gift Vouchers can be used partially, any remainders will be stored until your next purchase with an expiry date upto 5 years from the date of purchase. All E-Gift Vouchers are non-refundable.

 

Delivery Options

Spend €150 and receive free shipping within the Republic of Ireland. Choose from standard or express delivery options. We are currently delivering within Ireland and EU countries only.

 

Standard Delivery

 Country

 Expected Delivery Time (exc. weekends) 

 Cost
 Republic of Ireland (orders over €150)   1 to 3 working days.  Free
 Republic of Ireland* (orders under €150)   1 to 3 working days.   €6.95
 Europe  3 to 5 working days.  €16.95

*If you think the item you are about to purchase would fit in the postbox, and if the item or order is neither fragile nor could be damaged easily, we can place the item in the postbox to be delivered by An Post for only a cost of a local postage stamp. Kindly give us a call at 01 6753722 to place your order via phone.  Please note we will not be liable for any losses or damages to deliveries with this option.

 

Express Delivery 

 Country  Expected Delivery Time 

  Cost

 Europe       Next day delivery on orders placed before 2pm. Orders placed after 2pm will be dispatched the following day.    €22.95 

Updated September 2021
 

 

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